Last Updated: [Insert Date]

Welcome to Kayak Shop! These Terms and Conditions outline the rules and regulations for using our website (lovekayakshop.com) and purchasing our water sports equipment. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for water sports enthusiasts aged 18+ who wish to purchase kayaks, paddle boards, accessories, and related equipment. By using our site, you confirm you’re legally capable of entering binding contracts.

1.2 Intellectual Property

All content on this site (logos, text, images, product designs) is owned by Kayak Shop and protected by intellectual property laws. You may not reproduce, modify, or distribute any content without our written permission.

User Responsibility: You agree not to use our site for any unlawful purpose or in ways that might damage, disable, or impair our services.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our kayaks, paddles, accessories, and replacement parts. However, slight variations in color or design may occur. Product images are for illustrative purposes.

2.2 Product Availability

All items (including Accessories, Handles, Hatches, Kayaks, Mesh and Bungee Cords, Paddle Boards, Paddles, Parts, Pedals & Propulsion, Replacement Parts, Rudders, Seats & Backrests) are subject to availability. We reserve the right to limit quantities.

2.3 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Custom-cut or specifically ordered Replacement Parts
  • Mesh and Bungee Cords (due to potential stretching/customization)
  • Personalized or custom-ordered items
  • Any item not in original condition

3. Orders and Payments

3.1 Order Process

When you place an order, you’re making an offer to purchase which we may accept or decline. We’ll confirm receipt immediately and process orders within 1-2 business days (excluding weekends/holidays).

3.2 Pricing

All prices are in USD. While we check accuracy, errors may occur. If we discover an error, we’ll contact you to confirm if you wish to proceed at the correct price.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

User Responsibility: You confirm the payment method is yours or you have authorization to use it. You’re responsible for any bank fees related to declined payments.

4. Shipping and Delivery

4.1 Shipping Areas

We ship worldwide except to parts of Asia and certain remote regions. Delivery times vary by location and customs processing.

4.2 Shipping Options

Standard Shipping ($12.95):
Carrier: DHL or FedEx
Delivery: 10-15 business days after shipment

Free Shipping (orders over $50):
Carrier: EMS
Delivery: 15-25 business days after shipment

4.3 Delivery Issues

If your order doesn’t arrive within the estimated timeframe, contact us at [email protected] with your order number. We’ll work with the carrier to resolve.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery. Items must be:

  • Unused with original tags/packaging
  • Accompanied by proof of purchase
  • Not on our non-returnable list (Section 2.3)

5.2 Return Process

1. Email [email protected] within 15 days with order details
2. We’ll provide return authorization and instructions
3. Ship items to: 4326 Jennifer Lane, Raleigh, US 27609
4. Refunds processed within 5 business days of receipt

5.3 Refund Amounts

Refunds include the item price minus original shipping costs (unless the return results from our error). Refunds appear in your account within 3-10 business days depending on your financial institution.

User Responsibility: You’re responsible for return shipping costs unless the return is due to our error (wrong item) or defective product. Use trackable shipping and consider insurance for valuable items.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately with photos
  • We’ll arrange return shipping at our expense
  • Choose between replacement (if available) or full refund

7. Liability Limitations

7.1 Product Use

Kayak Shop isn’t liable for:

  • Injuries from improper product use
  • Damage from product modifications
  • Weather-related equipment failures

7.2 Website Issues

We’re not liable for:

  • Temporary website unavailability
  • Technical issues beyond our control
  • Third-party actions affecting our services

8. Privacy and Data Protection

Your privacy matters. Our Privacy Policy explains how we collect, use, and protect your data. By using our site, you consent to these practices.

9. Changes to Terms

We may update these terms periodically. The current version will always be posted here with the effective date. Continued use after changes constitutes acceptance.

10. Governing Law

These terms are governed by North Carolina law. Any disputes will be resolved in courts located in Raleigh, NC.

11. Contact Us

For questions about these Terms and Conditions, contact:

Kayak Shop
4326 Jennifer Lane
Raleigh, US 27609
Email: [email protected]

Water-Ready Satisfaction Guarantee: We stand behind every product with the same confidence we have in our own kayaking gear. If you’re not completely satisfied, we’ll work to make it right—because we’re paddlers too, and we know how important reliable equipment is for your adventures.