Privacy Policy

Last Updated: [Insert Date]

Welcome to Kayak Shop (“we”, “us”, or “our”). As fellow water sports enthusiasts who value both adventure and security, we’re committed to protecting your personal information with the same care we put into selecting our kayaks and paddle gear. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lovekayakshop.com.

1. Information We Collect

We collect information to provide better services to all our paddling customers:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information, and phone number to process your order for kayaks, paddles, or accessories.
• Transaction Data: Details about purchases of our products (like kayak models, paddle types, or replacement parts) and payment methods (Visa, MasterCard, JCB, or PayPal).
• Technical Data: IP address, browser type, operating system, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including which kayak categories or accessories you view.
• Communication Data: Any correspondence when you contact our customer service about orders, products, or water adventures.

2. How We Use Your Information

Like carefully selecting the right paddle for your kayak, we use your data responsibly:

• To process and ship your orders for water sports equipment
• To communicate about your orders, account, or inquiries
• To improve our products, website, and customer service
• To prevent fraud and enhance security (using 256-bit encryption like we use for payments)
• To provide personalized recommendations for kayaks, paddle boards, or accessories
• To comply with legal obligations related to international shipping

3. Data Sharing and Disclosure

We treat your data like we treat our kayak gear – with care and only share when necessary:

• Service Providers: We share information with trusted third parties who assist us in operating our website, conducting business (like payment processors and shipping carriers), and serving our customers.
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same dedication we apply to crafting adventure-ready gear:

• All transactions are protected by 256-bit SSL encryption
• We are PCI-DSS compliant for payment processing
• We implement automatic fraud screening
• We do not store full payment details on our servers
• Data is stored on secure servers with limited access

While we implement these measures, no electronic transmission or storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights

You have rights regarding your personal information, just as you have choices in selecting your water sports equipment:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data under certain circumstances
• Restriction: Request we limit how we use your data
• Objection: Object to certain processing activities
• Portability: Request transfer of your data to another service provider

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Like bungee cords securing your gear, cookies help keep your browsing experience intact:

• Essential Cookies: Necessary for website functionality, like adding items to your cart when shopping for kayaks or paddles.
• Performance Cookies: Help us understand how visitors use our site to improve it.
• Functionality Cookies: Remember your preferences for a personalized experience.
• Targeting Cookies: Used by advertising partners to show relevant ads for water sports equipment.

You can control cookies through your browser settings, but disabling some may affect website functionality.

7. International Data Transfers

As we ship products globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure these transfers comply with applicable data protection laws.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this policy occasionally, just as we update our kayak and paddle board offerings. The updated version will be posted on our website with a new “Last Updated” date.