FAQ

Kayak Shop serves water sports enthusiasts worldwide who value quality gear for their adventures. Our customers range from recreational paddlers to serious kayak anglers and touring enthusiasts. Whether you’re planning coastal expeditions, fishing trips, or family paddling outings, we’ve got the equipment to support your water adventures.

We’re paddlers ourselves! Every product in our shop is carefully curated and personally tested on North Carolina’s waterways. From our reliable delivery options to our adventure-focused approach, we’re committed to getting you the right gear for your next water experience.

Our product range includes:

• Complete kayak systems
• Paddle boards and paddles
• Essential accessories (seats, backrests, rudders)
• Replacement parts and components
• Specialized gear (pedals, propulsion systems)
• Storage solutions (mesh and bungee cords)
• Safety equipment (hatches, handles)

Consider your primary water activities (fishing, touring, recreation), skill level, and typical water conditions. Our gear is designed for various adventure types, from calm lake paddling to coastal touring. If you need personalized recommendations, email our team with details about your planned adventures.

Yes! We offer complete systems perfect for beginners or those upgrading their gear. Combine a kayak with paddles, seats, and accessories in one order – you’ll not only get everything you need at once but may qualify for free shipping on larger orders.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secure and encrypted for your protection.

Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.

Orders are processed quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request before shipment.

We deliver to water enthusiasts across 4 continents! Currently, we ship worldwide except for some remote areas in Asia and other locations with delivery restrictions.

Our team carefully prepares each order within 1-2 business days. You’ll receive tracking information as soon as your adventure package leaves our Raleigh headquarters.

Yes! You’ll receive tracking information via email once your order ships. Use this to follow your gear’s journey to your doorstep.

We offer a 15-day return policy from the date of delivery. If you’re not completely thrilled with your purchase, we’ll make it right. Because we stand behind every product we sell (and personally test them), we’re confident you’ll love your gear.

Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions and address any concerns.

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping method.

Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

We’re always happy to help with your water adventure needs! Reach us at:
Email: [email protected]
Mailing Address: 4326 Jennifer Lane, Raleigh, US 27609

Absolutely! Our team consists of kayaking enthusiasts who can offer advice on gear selection, maintenance tips, and adventure planning. Don’t hesitate to reach out with your questions.